Frequently Asked Questions

When our clients encounter such problems, normally they are caused by the exceeding size of files. Before you attach files to the order registration form, you need to be aware that we have restrictions. Besides, not all formats are supported. So, if you have a lot of files to attach, send them via email to the customer support team.

It is impossible for clients to update the order description after they have submitted the registration form. Therefore, you can only adjust the details with the help of customer care agents. Besides, keep in mind that you will have to pay compensation for the change of requirements.

Sure, you just need to order additional pages separately. Go to the order details of the paper that should be extended, click the “Additional Order” button and provide all the needed details concerning the number of pages to be added. If you cannot get into the matter on your own, you can rely on our customer support team.

When the writer`s ID appears in the corresponding field, it means that a writer has been assigned.

You can get a paper draft by paying additionally. When you place a draft order, you should expect a one-page paper that is delivered after half the deadline passes.

There is a button “Request a revision” next to each order that you have ordered from us. Our company offers two options for sending a revision request: a free option and a paid option. In the former case, you are limited in time. When the paper is short (up to 20 pages), you have 48 hours for sending a free revision request. When the paper is long, you have 30 days for sending a revision request for free. Remember that revision does not mean sending new instructions. Especially when you want to use the free revision option, you should not modify the initial instructions. Nonetheless, you need to provide specific revision remarks and specify by what time the paper should be revised.

You need to log in to your personal cabinet and go to the “Edit Profile” field. Provide the necessary updates and then click the “Save” button.

The process of finding a writer depends on your paper complexity, deadline, and other specific details. Besides, it also depends on how busy our writers are. On average, it may take from a few minutes to a few hours.

Even if the free revision option is no longer available, it does not mean that you are not allowed to send a revision request. Just place a new order and choose “Revision” as the order type.

It is possible to communicate with your assigned expert via the direct text messaging system. You are not given the right to talk with your writer, but you can exchange text messages. In urgent cases, contacting live chat support for help is possible.

You can download the paper from your personal profile. You just have to go to the “Completed Orders” tab and look for the uploaded files. The paper completed by your assigned writer stays there and is available to be accessed.

We have writing professionals who can manage online exams, tests, and quizzes for students majoring in different disciplines. You have to choose the relevant assignment type (online test) and provide the rest of details. Specify what kind of test it will be and send all the study materials that are needed for your assigned writer to cope with the test successfully. It is also crucial to indicate the exact time of the test and provide your writer with details on the time zone. If the test is going to be taken in the real-life regime, do not forget to leave your credentials to the website so that your writer could access the platform to take the test for you.

Unfortunately, we do not provide assistance with IT-related tasks, such as coding assignments, app development assignments, etc.

Yes, our company sends automatic messages via email, SMS, and our customer support agents can even make phone calls to notify clients of some changes regarding their orders.

You can keep track of any changes in the order status in your personal profile. You just have to focus on the order details and pay attention to the status of the order. “Payment Verification” means that we are still waiting for your payment and confirmation. As soon as you verify the payment, we will find the writer for you and the order status will be changed to “Processing.” If the order status is “Sent” or “Completed,” you can now download the paper from your profile.

You are expected to get the paper on the due date that you have specified in the order placement form. Our writers are punctual and they always deliver papers on time. Please mind that the countdown starts when your order is placed at our site and verified.

If the website does not allow you to register the order without any delays or glitches, you need to pay attention to the potential restrictive factors. One of the main causes may be the files that you upload together with the order registration form. Instead of trying to upload them, you had better sent them via email to our company support team. Remember to indicate the ID of your writing project in the title of your email.

Upon completion, papers are uploaded to the system. As such, only you have access to them when you log in to your personal profile. The files stay always there and they are available for download at any time. Therefore, go to the “Files” section in your completed orders section and download the paper from there.

We do not deal with order payments directly, so on our part we can only recommend you to update your web browser, try paying from another browser, or just try another credit card. When the issue is far more serious than that, we suggest that you contact our customer support representatives.

We have a strict company policy that completed papers are delivered according to the specified deadline. If you need your paper earlier, you have to pay compensation since your writer and editor need to do the job quicker. Besides, by changing the deadline, you partially change the whole order requirements that also impact the price.

Papers are attached in the uploaded field to the system. Each client cooperating with us can find the completed papers in his/her personal account in the uploaded files. You can ask customer support agents to send the paper to you via email if you have no access to the website so far or if you cannot log in for some reason.

When you buy a supreme-writing package, you are guaranteed that one of the top 30 writers will be assigned. Additionally, you are guaranteed a report on plagiarism. But this option does not predetermine that you know which writer it would be exactly. You have no chance to select a specialist on your own. If it is essential for you to choose one specific writer, e.g. the one who has already done some of your assignments, then you have to purchase the “Preferred Writer” option separately and pick a premium writing level. We will ensure to assign the indicated specialist immediately and you will be also issued a plagiarism report.

When we ask our clients to provide their contact details, we just want to ensure proper communication. Without phone numbers, it is impossible to get in touch with the customer in a timely manner, especially if there are some emergency issues.

Our company protects privacy, which means that all information that you share with us will be maintained in strict confidentiality. We do not even disclose any personal and contact details within the company. For example, clients and writers do not have access to each other`s information, such as name, gender, phone number, email address, etc.

No, we do not limit customers in the number of revisions they can send.

It is our responsibility to deliver only authentic papers. Besides, before the paper is sent to you, it is scanned via plagiarism checkers.

We have a versatile team of experts of different levels, professional backgrounds, career experience, etc. Therefore, we do our best to guarantee that your paper will be handled properly.

Our company provides extra VIP services one of which is called “Get an order proofread by an editor.” You can choose it separately at an additional payment. When you choose it, you can rest assured that your paper will be flawless since it will be sent to an editor once it is written by your writer.

The easiest way to check it is to trace these details in your personal account. When you see that the status of your assignment is “New,” it follows that the financial transaction was conducted successfully. When you see that the order status is “Processing,” it follows that our expert has started working on your writing project. Once your work is uploaded to our system, the status will change to “Sent.” A good way of keeping track of the progress of your assignment is to order a VIP option called “Get SMS notifications.” Each time the status of your paper alters, you will get a text message.

Whenever you change the deadline request, particularly when you shorten the deadline, you need to pay compensation. Our customer support agents will help you calculate the difference in the prices. After you pay the compensation, your writer will start working on your paper faster.

You need to pick the “Preferred Writer” option. It costs additional 15% to the total order sum. What you have to do is find the ID of the writer whose papers you like (this information can be found in the order details form) and insert it in the respective field. After you pay this compensation, the paper will be assigned to that writer.

Right after you have registered your order at our site, our core responsibility lies in finding the most appropriate writer for your paper. Besides, we are responsible for providing 24/7 customer support service to handle your inquiries. More so, we are responsible for guaranteeing excellent quality of writing, ensuring proofreading, editing, and plagiarism check, and timely delivery of papers.

Since we have top writers on our team with rich professional and academic experience, we guarantee that even the most complicated assignments can be handled. Our writers hold Master`s and PhD degrees, so they are capable of handling any assignment.

Our customers may get authorization errors or some payment failures. So, try using some other web browser, a different gadget or paying for the order with another credit card. You may be also required to contact your payment processing organization/bank directly.

This glitch is often connected with the large size of files that you attach or it may stem from the fact that the format is not supported. In this case, you should send your order without any attached files. Instead, deliver those to us via email/Live Chat or upload them to the “Files” section later.

If you are sure that you have paid for the order and the specific sum of money has been withdrawn from your banking account, you should have a payment receipt in your inbox. So, try to look for it and forward it to us as a proof. If you have not found the receipt in your inbox, spam or trash bin, then look for the banking statement in your personal cabinet in your banking account. If you see that the money has not been withdrawn successfully, then the payment has not obviously proceeded. Thus, try another browser/device/card to make a payment.

It is possible to check it — just send your instructions and our customer support agents will explore the possibility of coping with your order successfully.

We require our clients to leave their contact details because it is a means of getting in touch with them. Especially in urgent cases when the reply is needed as fast as possible, having a valid phone number ensures effectiveness of communication.

On average, it may take from three to five workdays to return money to our client. However, you need to keep in mind that the speed of the money reimbursement process may depend on how well your bank operates.

Our company provides a fantastic opportunity to contact your assigned writer. Even though you cannot do it directly via phone, you can use the direct messaging system in your private account. As such, you can send text messages when you have remarks, questions, and clarifications, whatsoever.

All completed papers can be found in your personal account. Specifically, after you log in to your profile, you have to go to the “Completed Orders” section and click the “Files” tab. There you will be able to find the finished papers and download them. If the deadline has expired but there is no attached file, please do not hesitate and contact our customer support agents for help.

Please expect the paper delivery at the deadline that you have indicated during the order registration process. The due date can be checked in the “Delivery” section.

No, our writers are not supposed to do that — they work with the materials that clients provide. According to the company`s policy, if there are some materials that cannot be found for free online but should be bought, then customers should buy them and forward to their writers.

Seems like this problem stems from some glitches in the system connected with the exceeding size of the files attached. Therefore, go back to the order registration form, delete the files you have attached and forward them via email to our customer support center. The agents will then forward the files to your assigned writer.

Log in to your personal account, find the ID of the pending order, and click the “Additional Order” button. You need to indicate there the number of pages that should be added and then pay for them. Afterwards, these two orders will be linked together, so your writer will receive the notification from you and will add the extra pages.

If you need to shorten the deadline, keep in mind that you need to pay compensation first. A deadline is a criterion that impacts the order price — which is why the compensation is needed. Should you face some troubles, contact our customer support representatives for help.

You can consult with our customer support agents. They will investigate your order details and will assist you to pick the best option.

Definitely, you can. It is the underlying responsibility of our company to provide authentic papers. Whenever original research is needed, our writers will readily conduct it from scratch. We also scan content via plagiarism checkers, which provides a possibility for clients to get plagiarism-free papers. Additionally, our users can check their papers by our online tool – PlagiarismSearch upon delivery. It is necessary to admit that we do not use Turnitin since it tends to remember the scanned files and then those cannot be submitted once more.

Yes, our company is 100% private. Nobody will ever get to know that you have been cooperating with us. More so, we never disclose your personal and contact information to the third parties.

We provide a guarantee that papers that you receive from us are always delivered in a timely manner. We adhere to the deadlines set by customers, so you will never be late with your submission.

We do not allow the possibility of negotiating prices. However, if you want to buy the paper at a cheaper rate, you can use some coupons, discounts or grab special offers. In general, the prices are fixed and they depend on such criteria as paper type, paper length, deadline, and complexity level among others.

We do not give our customers a possibility of talking with their writers since we never disclose phone number details and other personal information. Nevertheless, you can use the direct messaging system and send text messages to your writer.

Such delays are caused by the exceeding size of the attached files. Instead of uploading the files with the registration form, attach them with the help of your personal cabinet once your order is submitted or ask our support agents for help.

Sure, send us your requirements and we will investigate whether there is a writer available at the time when your test takes place.

Just send a request to our customer care representatives and they will provide you with timely assistance on the issue. The bonus credits can be sent to your personal account instead of the money that is returned to your banking account. You can use the bonuses for full or partial payment of the subsequent orders. Please remember that the bonuses will be issued once your refund request is approved.

When you register the order with us, you have to specify the deadline limit. As such, remember it — you are supposed to get your paper at the time that you have indicated. Our writers stick to the set deadline and they upload the finished paper to the system. You will be notified by email that your assignment is completed and uploaded.

The order type you pick should correspond to the very paper description. Read your assignment carefully and select the order type according to the requirements. If you are confused, you may get help from our customer support agents.

It is our company`s priority to deliver only premium-quality content. We have excellent writing experts who can ensure top quality in terms of organization of writing, sentence structure, logical ideas, as well as grammar, punctuation, and spelling. However, with all these quality guarantees, we never guarantee any grades because they are subjective and put by other people but not by us.

If you want your paper earlier than the set deadline, you have to place a compensation order. Our customer care agents can help you out with that.

All papers are written by experienced and qualified writers who are great specialists in their areas of research. Many writers on our team are former teachers and professors, so do not worry about the quality of writing.

Sure, forward your instructions to our customer support agents via mail or live chat and you will get a prompt reply whether we have a writer capable of dealing with your order.

The price is formed by plenty of factors, specifically the order type, number of pages, level of writing, and other criteria. If you want to check the price in advance, you can access our “Prices” section or ask our customer support agents to help you.

You can receive the paper via email if you ask the customer agents to forward you the order. In general, papers are uploaded to the system.

Our writers may help you finish the paper you have started. To guarantee excellent quality of writing, impeccable content, logical connections, and coherence, you have to provide not only the instructions but also the paper parts you have written on your own.

We operate 24/7, so you are free to contact us for help at any time.

Yes, sure, you can send us the papers even with tight deadlines. Our writers are capable of working in stressful conditions, so it will not be a problem for them to handle such writing tasks. Before placing your order, you should consult with our support representatives about the case to be sure that you will get the paper on time.

Please find that writer`s ID and insert it into the corresponding “Preferred writer” field. This service costs extra, so be ready to pay additional 15% for this option.

Sure, you can apply for a revision in such case and your assigned writer will adjust the piece of writing. There is a free revision option viable within 48 hours after the order has been sent to you. Besides, if you introduce new instructions, you will need to pay for the revision option.

We guarantee top-notch content, which, presumably, may positively influence your performance, but we can never guarantee you grades since we are not sure how your professor evaluates papers and how strict or picky he/she is.

Plagiarism check is an additional option. Once you buy this VIP service, you are granted a perfect chance to get the papers of yours scanned via the checker for free for one year only.