Investigating Process Management in Firms with Quality Systems – A Multi-Case Study

Executive Summary This paper investigates whether investing in quality systems can result in process management. The paper discusses four dimensions of process management, process measurement, process awareness, process ownership and process improve...
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Case Analysis: “Harrah’s Entertainment, Inc.: Rewarding Our People”

Introduction The case study of Harrah’s Entertainment, Inc.: Rewarding our People follows the shift by Harrah’s Entertainment from a company driven by service to a company driven by customer satisfaction though investment in employees and bonus ...
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Auditing Case Study: Livent Inc.

Summary of the Auditors’ Main Shortcomings in the Livent Inc. Case and Explanations of their Occurrence The auditors’ shortcoming has occurred, because the employees neglected the idea that they are responsible for providing true figures and sho...
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Human Resource Management Case Study

Question 1 It is important for any company to be flexible and utilize workers fully. Workplace flexibility is the ability of an employer and employees to make changes to meet individual and business needs. Moreover, it is essential for the organiza...
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The Men’s Wearhouse

1) The Men’s Wearhouse is in “a declining industry” because the apparel retail industry had bad times while the company flourished and increased sales as well as the number of stores. In 1990s, the industry was declining, and many competitors o...
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