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Terms of Use

Submitting a Refund Application 

  1. You may, in certain circumstances, request that an order price is returned to you in full or part by our company. Apart from refund requests that relate to plagiarism where no time limits apply, all other refund requests should be made within 14 days of a deadline expiring. Please note, however, that we will ask for irrefutable evidence – e.g., a credible plagiarism report – to show the fault is ours if your claim concerns plagiarism.        

Note: While hand-written file notes or reports from the detection system are not considered reliable, the reports generated by (and sister websites Writecheck and iThenticate) are considered trustworthy and we are happy to accept them as proof.               

  1. Often we get asked to continue assignments that a customer began but, for various reasons, did not complete. While we are always glad to help, we cannot accept blame if any of the customer’s part of the work is found to be plagiarized. The only parts we test for authenticity are those completed by our own writing staff.
  2. If it happens that you feel our work not entirely satisfactory, we will undertake a detailed analysis of your case. Our report will be available in three to four days, and if your complaint is justified, we will refund the order price in part or full.     


  1. We provide revisions at no additional cost for 2 days after a deadline date passes. Once this period expires, a new compensation order will be required. If the writer we assign to you completes your revisions without additional reimbursement, we cannot refund the cost of that order at a future date.       
  2. Where a customer has a long order - i.e. twenty pages or above – revisions are available at no extra cost to you for up to one month after the deadline passes.     
  3. If an order’s instructions are changed, the option of free revisions does not apply. As well as this, our representatives may ask for an additional order if you omit to let us have key resources or information until work is complete or is underway.        
  4. When applying for a free revision, a new deadline will need to be established. If we have trouble reassigning your order or your instructions are complex, it may take up to 1 business day to complete your revisions. However, we always do our utmost to ensure your paper is returned in the agreed timeframe.        
  5. Customers are encouraged to constantly look out for messages from us, which will either be posted to your profile page or sent by email. Customers occasionally neglect to provide key information when ordering. However, the onus is entirely on you to provide us with whatever information or resources we may need to complete your order correctly.
  6. Our customers can select the additional option “Extended Revision” which costs only 30% of the order price and allows to extend a timeframe for a free revision from 48 hours to 14 days. Please keep in mind that this option does not include cases the customer modifies the original instructions. Also, customers will not get compensation if s/he does not use an "Extended Revision" option.      

A Full Refund

  1. In case of errors in an order – i.e. if we charge a customer too much or if they accidently submit an order in duplicate version – we may refund the full amount. Any surplus or unnecessary order(s) may be cancelled by contacting our customer services team.   
  2. If we fail to identify a writer, we will issue a full refund.    
  3. Any customer who receives a full refund should refrain from using any resources already provided towards that order.    

A Partial Refund

  1. A part refund may be issued by our company if a customer erroneously orders the incorrect length of paper.
  2. A part refund may be issued by our company if a customer makes the mistake of selecting an incorrect academic level on the order form.
  3. A part refund may be issued if an order is found to have any discrepancies.  
  4. Order cancellations after the project is assigned:

Refund percentage

Passed deadline (approximately)


10-19% of the deadline


20-29% of the deadline


30-39% of the deadline


40-49% of the deadline


50-59% of the deadline


60%+ of the deadline


           Important Note: It is not possible for our company to cancel orders when a deadline still has 30 percent left, a writer is allocated, or the paper is finished and uploaded.

Late Verification

  1. It is common practice for us to ask customers to verify their orders as a means of counteracting Internet fraud. If verification is late, the deadline begins once the necessary confirmation is forthcoming. In cases of late verification, customers may request us to extend the deadline or submit a compensatory order if they need an assignment urgently.            

Word Count Issues

  1. We base order length on the number of words and on the premise of 300 words to a page. Technical writing is excluded from this rule due to the high numerical content. Therefore, complexity level influences the price.    
  2. PowerPoint presentations and speaker notes. We can provide up to 150 words of speaker notes per PowerPoint slide if required.    
  3. We calculate the price of online or Internet-based tests on the assumption that each page contains five questions (including the multiple-choice type) and according to the total number of questions. Hence, a forty-question assignment equates to an eight-page order.    


  1. A suitable price adjustment is made where assignments are requested early and a new order will be needed to reflect the revised cost. If the writer we assign is willing to complete and deliver your paper early without additional reimbursement, we cannot refund the cost of that order at a future date.
  2. Customers will be offered at least some refund amount if we deliver their order late without agreeing an extended deadline.   

Order Type

  1. We stress the importance of choosing the right type of paper when ordering, e.g., “Review” or “Research Paper.”
  2. Rewriting is the process that involves rephrasing or rewording of a text. Extra payment will only be needed if you require additional text, sources, research or anything that can be construed as new content.         
  3. It is important for customers to watch out for messages from us. Timely replies are greatly appreciated, especially if we need your input.
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